Terms and Policies
Terms of Service
Last Updated: February 14, 2026
By using our store, you agree to these terms. You must be at least 18 years old to use our services.
All orders are processed through DSers and AliExpress. Product availability and pricing are subject to change. We reserve the right to refuse or cancel any order.
Shipping: Orders typically process within 1-3 business days with delivery in 2-3 weeks.
These terms are governed by Turkish law. We reserve the right to update these terms at any time.
Privacy Policy
Last Updated: February 14, 2026
We collect information you provide when placing orders, including your name, email, shipping address, and payment information.
How We Use Your Information: To process orders, communicate with you, and improve our services.
Information Sharing: We share your information with Shopify, payment processors, DSers, AliExpress suppliers, and shipping carriers to fulfill your orders.
Your Rights: You can access, correct, or delete your personal information by contacting us at soltanamam115@gmail.com.
Security: We implement appropriate security measures to protect your personal information.
Refund Policy
Last Updated: February 14, 2026
Return Window: 7 days from delivery (photo/video proof required)
Eligible for Refund:
- Damaged items
- Defective items
- Wrong items received
- Items not delivered
Non-Returnable Items: Personalized products, intimate items, digital products, or items not in original condition
Return Process: Email comfortabletech contact@gmail.com with your order number and reason for return.
Refund Processing: 5-10 business days to your original payment method after we receive and inspect the return.
Return Shipping: Customer is responsible for return shipping costs. We are not responsible for lost return shipments.
Exchanges: We do not offer direct exchanges. Please return the item and place a new order.
Shipping Policy
Processing Time: 1-3 business days
Shipping Methods: Standard International Shipping, E-packet, and AliExpress Standard Shipping
Delivery Estimate: 2-3 weeks (estimates only, not guarantees)
Tracking: Tracking numbers will be provided via email when available.
Customs & Duties: Customers are responsible for any customs fees and import duties.
Restrictions: We cannot ship to PO boxes in some countries.
Lost or Stolen Packages: We are not responsible for packages lost or stolen after delivery confirmation.
Contact Us
If you have any questions about these policies, please contact us at: soltanamam115@gmail.com